Salesforce Business Analyst

About

Key Responsibilities

• Work closely with business units to gather, analyze, and document business requirements for Salesforce enhancements and new features.
• Translate business needs into functional specifications, process flows, user stories, and acceptance criteria.
• Collaborate with Salesforce administrators, developers, and QA teams to ensure successful solution design and delivery.
• Conduct gap analysis and propose scalable, efficient Salesforce solutions aligned with Clean Earth’s operational workflows.
• Support system configurations, data integrity initiatives, and workflow optimization across Sales Cloud, Service Cloud, and related modules.
• Facilitate cross-functional workshops, requirement discovery sessions, and UAT planning.
• Perform system testing, user acceptance testing, and post-deployment validation.
• Develop training materials, user guides, and help business users adopt new Salesforce capabilities.
• Work on data migration, reporting, dashboards, and automation improvements.
• Ensure compliance with Salesforce platform governance, security policies, and data quality standards.
• Partner with leadership teams to define roadmap initiatives and continuous improvement opportunities.

Required Skills & Experience

• 10+ years of experience as a Salesforce Business Analyst or Functional Consultant.
• Strong knowledge of Sales Cloud, Service Cloud, workflows, validation rules, Lightning components, and automation tools.
• Proficient in creating user stories, BRDs, FRDs, process maps (BPMN), and UAT scripts.
• Experience working with cross-functional business units (Sales, Operations, Customer Service, Field Teams).
• Solid understanding of data management, reporting, and Salesforce analytics.
• Hands-on experience with Agile/Scrum methodology.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities and deliver high-quality work under timelines.

If I missed your call ! Please drop me a mail.

Thank you,

Harish

Talent Acquisition

Astir IT Solutions, Inc - An E-Verified Company

Email:harishj@astirit.com

Direct : 7326946000*788

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080

www.astirit.com