Salesforce Product Owner

Responsibilities

• Own and manage the product backlog for patient services and HUB capabilities, ensuring alignment with business goals and regulatory requirements.
• Drive AI enabled use cases, including automation, workflow optimization, predictive insights, and operational efficiency improvements.
• Partner closely with HUB operations, patient services teams, IT, vendors, and external partners.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Lead grooming sessions, sprint planning, demos, and retrospectives.
• Act as the voice of the customer and business, prioritizing work based on value, risk, and impact.
• Support Salesforce based solutions, including case management, enrollment, copay, prior authorization, and patient support workflows.
• Collaborate with data, AI, and engineering teams to ensure AI solutions are explainable, scalable, and compliant.
• Ensure solutions align with pharma compliance standards (HIPAA, GxP, data privacy).
• Communicate roadmap, progress, risks, and outcomes clearly to leadership and stakeholders.

Required Qualifications

• 5+ years of Product Owner or Product Management experience, preferably in pharma patient services or HUB operations.
• Strong experience with Salesforce, ideally Salesforce Health Cloud.
• Demonstrated experience working with or delivering AI driven or automation solutions (e.g., workflow automation, intelligent routing, analytics, OCR, NLP).
• Deep understanding of HUB models, including enrollment, benefits verification, copay, prior auth, and patient support.
• Exceptional communication and stakeholder management skills able to tailor messaging to technical and non technical audiences.
• Proven ability to prioritize, make decisions, and lead cross functional teams.
• Comfortable working in Agile/Scrum environments.

Preferred Qualifications

• Experience with patient access platforms, CRM integrations, or third party HUB vendors.
• Familiarity with data analytics tools and AI platforms used in healthcare/pharma.
• Experience supporting enterprise scale transformations or platform modernization initiatives.
• CSPO, SAFe PO/PM, or similar certification.