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Salesforce QA Tester (Sales Cloud & CTI)

The Judge Group

Remote · US Full-time $90k – $100k/yr 1w ago
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About the role

Salesforce QA Tester (Sales Cloud & CTI)

Technical Skills

  • 3+ years of QA experience with Salesforce Sales Cloud.
  • Hands-on experience testing CTI integrations
  • Familiarity with Salesforce declarative features and data model.
  • Experience with QA Automation tools is a plus.

Certifications (Preferred)

  • Salesforce Administrator or Sales Cloud Consultant.

Roles & Responsibilities

Testing & Quality Assurance

  • Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations.
  • Perform functional, regression, integration, and UAT testing.
  • Validate workflows, automation, and security settings within Salesforce.
  • Test CTI functionality including call routing, screen pops, and softphone integration.

Defect Management

  • Identify, document, and track defects using tools like Jira or similar.
  • Collaborate with developers and admins to resolve issues promptly.

Business Process Validation

  • Ensure Salesforce configurations align with business requirements.
  • Validate data integrity and system performance post-deployment.

Documentation & Reporting

  • Maintain detailed test documentation and provide regular QA status reports.
  • Create and update test cases for new features and enhancements.

Skills

CTIJiraSalesforceSalesforce Sales Cloud

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