Salesforce QA Tester (Sales Cloud & CTI)

Location: Frederick, MD

Salary: $90,000.00 USD Annually - $100,000.00 USD Annually

Description:

Salesforce QA

Location: Remote

Fulltime

Job Description

Salesforce QA Tester (Sales Cloud & CTI)

Technical Skills

• 3+ years of QA experience with Salesforce Sales Cloud. • Hands-on experience testing CTI integrations • Familiarity with Salesforce declarative features and data model. • Experience with QA Automation tools is a plus.

Certifications (Preferred)

• Salesforce Administrator or Sales Cloud Consultant.

Roles & Responsibilities

Testing & Quality Assurance

• Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations. • Perform functional, regression, integration, and UAT testing. • Validate workflows, automation, and security settings within Salesforce. • Test CTI functionality including call routing, screen pops, and softphone integration.

Defect Management

• Identify, document, and track defects using tools like Jira or similar. • Collaborate with developers and admins to resolve issues promptly.

Business Process Validation

• Ensure Salesforce configurations align with business requirements. • Validate data integrity and system performance post-deployment.

Documentation & Reporting

• Maintain detailed test documentation and provide regular QA status reports. • Create and update test cases for new features and enhancements.

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Contact:

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