Salesforce Service Cloud Developer

Project focus

You will be working on enhancing a Salesforce Service Cloud environment focused on improving customer support operations. The role involves building scalable solutions, streamlining case management processes, and integrating Salesforce with external platforms to create a seamless support experience.

Key skills and Experience required

• Strong hands-on development experience within Salesforce Service Cloud
• Solid coding ability using Apex and Lightning Web Components
• Experience configuring core Service Cloud features (cases, workflows, service console)
• Proven experience integrating Salesforce with third-party systems via APIs
• Good understanding of data structures and platform architecture within Salesforce
• Experience building and optimizing automation using Flow
• Ability to translate business needs into technical solutions