SAP Business Analyst - Case & Records Management

About

We are looking for an experienced SAP Business Analyst to support the analysis, design, and delivery of SAP Case, Mobile, and e-Service solutions. Candidates with City of Cape Town Case & Records Management experience will have a strong advantage. Candidates based in Cape Town are strongly preferred.

Responsibilities

• Review existing business processes and map them to SAP Case, Mobile, and e-Service solutions.
• Conduct workshops with business and functional teams to gather and refine requirements.
• Translate business needs into clear functional and non-functional requirements.
• Document business processes in Visio and BPMN.
• Ensure all business scenarios and documentation are complete.
• Present TO-BE processes to stakeholders and obtain sign-off.
• Document the project blueprint.
• Work with developers and architects to support system design and integrations.
• Participate in project meetings and ensure alignment with project timelines and quality standards.

Requirements

Technical Requirements

• Understanding of SAP Case & Records Management.
• Knowledge of SAP UI5 Portal and UI5 Mobile applications.
• Understanding of system integrations, APIs, and data flows.