SAP Business Analyst (Principal)

Job Description Roles and Responsibilities

• Review existing business processes and requirements and map these to SAP case, mobile, and e-service solutions • Schedule and conduct workshops with business and functional teams to plan, prioritise, design, and deliver documented business processes using Visio for SAP case, mobile, and e-service applications • Ask relevant questions to clarify stakeholder needs and translate vague ideas into clear, structured requirements • Develop functional and non-functional requirements, use cases, and process flows (BPMN) • Ensure documentation is clear and understandable to both technical and non-technical audiences • Ensure completeness of all business scenarios and related documentation • Present and communicate TO-BE business processes to business and project stakeholders and obtain sign-off • Document the project blueprint • Attend and actively contribute to project team meetings and business analysis discussions to support overall project success

Requirements

Qualifications Required

• Related qualification • Proof of the related qualification must be provided when submitting the CV

Experience

• Minimum of 8+ years' experience as an SAP Business Analyst

Skills and Competencies

• Strong interpersonal skills • Solid understanding of SAP system integration, specifically between: • SAP Case & Records Management • SAP UI5 Portal • SAP UI5 Mobile • Working knowledge of: • Systems, APIs, integrations, and data flows • The language of developers and architects • Understanding of project methodologies, with the ability to adhere to project timelines and quality gates

Additional Requirements

• Experience in Local Government, particularly City of Cape Town Case and Records Management, would be advantageous