Business Analyst – SAP Fieldglass

Role Overview

We are seeking an experienced Business Analyst – SAP Fieldglass to support the implementation and ongoing support of SAP Fieldglass, a vendor engagement system that enables organizations to source, manage, and pay external workers and service providers globally. The ideal candidate will act as a key liaison between the business and technical teams, ensuring smooth system setup, data integrity, and operational support.

Key Responsibilities

• Serve as a key customer contact during SAP Fieldglass implementation and setup activities.
• Lead and facilitate analysis and requirement-gathering sessions to support initial system configuration.
• Guide customers through setup decisions and collect required organizational and business data.
• Work closely with the customer project manager to ensure alignment and timely delivery.
• Support data gathering, validation, and data loading activities into SAP Fieldglass.
• Provide L1, L2, and L3 support for SAP Fieldglass-related issues.
• Collaborate with cross-functional teams in an Agile way of working.
• Ensure clear documentation of business requirements, workflows, and system configurations.
• Communicate effectively with stakeholders, vendors, and internal teams.

Required Skills & Experience

• 6–8 years of overall Business Analyst experience.
• 4–7 years of hands-on experience with SAP Fieldglass.
• Strong understanding of vendor engagement systems and external workforce management.
• Proven experience working in an Agile delivery environment.
• Experience supporting L1/L2/L3 production support activities.
• Strong analytical, problem-solving, and documentation skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a hybrid onsite/offshore model.

Preferred Qualifications

• Prior experience working with large enterprise clients.
• Experience in data migration or system integration projects.
• Exposure to SAP ecosystem beyond Fieldglass is a plus.