SAP Program Manager (m/w/d) - Customer Success Management

About NTT DATA Business Solutions

NTT DATA Business Solutions drives innovation from consulting and implementation to managed services and beyond, supported by a global team of over 18,500 experts from over 90 nations in more than 30 countries. With SAP at its core and a strong network of partners like Microsoft and ServiceNow, we continuously improve AI-driven solutions and technologies to make them work for businesses and their employees.

We are part of NTT DATA, a leading provider of enterprise and technology services, AI, and digital infrastructure with revenues exceeding $30 billion. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 companies and collaborates with experts in over 70 countries to develop innovative solutions that inspire boldness and make success visible.

With us, you have countless opportunities to think big, act boldly, and take responsibility. Shape your future in a culture that lives belonging and gives you space for learning and networking.

Make this the place where you grow.

Location: Germany-wide

What You Can Expect From Us

We take a holistic view of the individual needs of our employees. You can find a detailed overview of benefits during different life stages here.

• Shape your work location and time flexibly: Including workation, mobile working, part-time models, and sabbatical.
• Your development according to plan: Topic-specific onboarding, targeted career advancement based on career models, programs, and our own academy.
• Family first: e.g., childcare allowance, paid grace days, and fathers' network.
• SAP Platinum Partnership: Strong SAP partnership, extensive knowledge network, and SAP Learning Hub and certification opportunities.
• We provide for the future: e.g., 25% company pension contribution, corporate health management, and cooperation with fitness providers.
• We get you from A to B: Company car (depending on the area), public transport discounts, and bicycle leasing via JobRad®.

Do You Burn for Challenges?

• You will take on holistic responsibility for results for selected strategic customers across all service and revenue segments.
• You will work in close coordination with the account management of the respective customers and make a direct and measurable contribution to achieving our corporate goals.
• You will jointly be responsible for the strategic development, operational support, and economic performance of our customers.
• You will actively promote long-term customer loyalty and ensure a seamless customer journey in direct coordination with other company divisions.
• You will represent our company in project steering committees and take over the overall management of project implementation, being responsible for successfully realizing and completing projects within the defined time, budget, and quality framework.
• You will act as a competent and reliable point of contact for management and C-level representatives of our customers.
• Furthermore, you will contribute to the early identification of project risks, analysis of their causes, and initiation of effective risk mitigation measures through active project risk management.
• You will use meaningful reports and KPIs for data analysis and steering to evaluate economic engagement and drive strategic development.

Convince Us With Your Potential!

• You have several years of experience in managing SAP projects, combined with sound knowledge in project management and experience in selling SAP solutions & managed services.
• You are familiar with the SAP portfolio.
• Entrepreneurial thinking and strong customer orientation are an important part of your actions.
• You are characterized by high conceptual and analytical skills, a structured approach, and assertiveness, even in difficult situations.
• You have very good communication and moderation skills, are willing to accept conflict situations to turn them into solutions, and convince with professional negotiation skills.
• Very good German and English skills, both written and spoken, complete your profile.
• A willingness to travel for customer assignments is a matter of course for you.

Apply Now!

We look forward to receiving your online application, including your preferred location, salary expectations, and earliest possible start date.

NTT DATA Business Solutions: Make this the place where you grow

Josephine Krueger Tel.: +49 1736966811 E-Mail: careers-solutions-de@

Do you have questions about Diversity, Equity, and Inclusion at NTT DATA Business Solutions? Find more information here. We are convinced that Diversity, Equity, Inclusion, and Wellbeing foster innovation and ensure an outstanding customer and employee experience. We welcome applicants of any gender, origin, age, sexual orientation, life plan, religion, and disability. Feel free to contact our colleagues at diversity-solutions-de@.

We transform. SAP® solutions into Value