SAP Service Delivery Manager

Mandatory Skills

• Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager
• Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration)
• Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management and proven record on value addition to customer. Must have implemented automation or simplification tents using AI in managed services or SAP projects
• Must have led atleast two large end to end SAP implementation projects using Activate Methodology

Role Description

• This role is primarily for SAP Service Delivery Management and also expects to be the face of Wipro for any SAP projects in terms of providing Governance and monitoring project health
• Must lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering.
• Coordinate with offshore team in terms of handling managed services function to comply with SLAs & KPIs and track customer sensitive aspects like ageing of tickets, resolving P1 & P2 within SLAs,