SATIC - Agentic Innovation Lab Associate – Product AI

About SATIC

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

Summary

The Agentic Innovation Lab is a dynamic unit dedicated to transforming legal, contracting, and procurement workflows through advanced AI solutions. Our goal is to streamline operations and foster efficiency in enterprise legal processes by leveraging cutting-edge technology.

Key Responsibilities

• User research and problem framing
• Lead and support user research activities: interviews, surveys, journey mapping, and workflow analysis across legal, contracting, and enterprise functions
• Synthesise research into actionable insight reports, personas, and opportunity assessments
• Frame problems clearly using structured methods
• Product development and prototyping
• Write clear, testable user stories, problem statements, and acceptance criteria
• Collaborate with engineers and data scientists to design, build, and test AI agent prototypes
• Drive rapid prototyping cycles – wireframing, low-fidelity mock-ups, and functional demos
• Manage and prioritise the product backlog using Jira, Azure DevOps, or equivalent
• Regularly update project timelines and deliverables to ensure transparency and accountability
• Demonstration and stakeholder management
• Deliver polished demonstrations of AI solutions to internal stakeholders and external clients
• Create comprehensive documentation, onboarding guides, and training materials
• Communicate progress, risks, and decisions to stakeholders with clarity and confidence
• Continuous improvement and market awareness
• Monitor the legal-tech and AI product landscape for emerging tools, competitors, and best practices
• Contribute to the team's knowledge base and ways of working

Experience & Skills

• Required:
  • Ideal candidates will hold a Law degree (LLB or equivalent) and possess 0–3 years of experience in product management, UX research, business analysis, legal operations, in-house legal, or legal-tech environment.
  • Individuals should have a strong understanding of contracting workflows, CLM concepts, or procurement processes, either academically or through practical experience.
  • Strong analytical and problem-structuring skills
  • Ability to write clear user stories and product requirements
  • Comfortable working with technical teams and understanding (at a conceptual level) how AI/ML models work
  • Excellent communication and presentation skills
• Desirable:
  • Familiarity with AI technologies (e.g., LLMs, NLP, generative AI concepts, prompt engineering)
  • Experience with product tools: Jira, Azure DevOps, or similar
  • Exposure to Agile/Scrum delivery environments
  • Basic programming or scripting knowledge, or experience with no-code/low-code platforms
  • Understanding of legal workflows, CLM systems, or enterprise contracting processes

Attributes

• Product-minded – you instinctively think about users, value, and iteration
• Entrepreneurial and self-starting; comfortable with ambiguity
• Naturally collaborative – you bring energy to cross-functional teams
• Curious and bold – eager to explore uncharted problem spaces
• Clear, confident communicator who can engage audiences from engineers to executives