Scaled Customer Success Manager (One-to-Many)

About the company

Join an innovative SaaS software publisher that transforms companies' financial processes through automation and artificial intelligence, with a strong positioning in electronic invoicing.

Present internationally, the company supports several hundred thousand users in over 40 countries and is experiencing rapid growth.

Your role

As a Scaled Customer Success Manager (One-to-Many), you will manage a portfolio of several hundred low-complexity clients, using an industrialized, data-driven, and automation-oriented approach.

Your goal: maximize adoption, satisfaction, and retention at scale, through customer journeys and automated systems.

Your missions

Portfolio Management

• Manage a large client portfolio in One-to-Many mode
• Ensure post-onboarding relationship
• Guarantee satisfaction, retention, and renewal

Performance & Data

• Track key KPIs (usage, NPS, churn, NRR, tickets)
• Analyze portfolio health and trends
• Produce actionable reports

Engagement & Churn

• Detect weak signals of disengagement
• Implement automated retention actions
• Reactivate inactive accounts through targeted campaigns

Scalable Customer Success

• Optimize customer journeys and self-service content
• Improve workflows and engagement triggers
• Identify and reduce recurring pain points

Upsell & Growth

• Identify upsell/cross-sell opportunities
• Promote new features
• Contribute to revenue growth in the segment

Profile sought

• 2+ years of experience in Customer Success
• Comfortable with high-volume portfolios
• Strong data and automation culture
• Excellent written communication
• Structured mindset focused on continuous improvement
• Professional English