Scaled Customer Success Manager

Key Responsibilities

• Become a product expert and deliver fast, high-quality onboarding for SMB accounts
• Manage a high-volume portfolio, ensuring quick activation and measurable revenue impact
• Collaborate with Product to provide customer feedback and identify trends for future development

Required Qualifications

• 3+ years of experience in Customer Success, Sales, or Product Operations in a B2B environment
• Experience managing a high-volume book of business (100+ accounts)
• Strong project and time management skills
• Data-driven mindset with the ability to monitor engagement metrics and account health signals
• Comfortable working with modern SaaS tools such as HubSpot and automation platforms