SCCM Intune Specialist

About

Our client in Parktown is looking for a SCCM Intune Specialist. The candidate must have hands-on experience with Microsoft SCCM, Intune including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation. Must also have experience and working knowledge of Microsoft services (Active Directory, Group Policy, DNS) and PowerShell/Windows Scripting.

Qualifications and Experience Required

• Matric plus relevant tertiary IT qualification
• Proven hands-on experience with Microsoft SCCM, including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation
• Hands-on experience in Office 365 and Intune
• Experience of PowerShell/Windows Scripting
• Working knowledge of Microsoft services (Active Directory, Group Policy, DNS)
• Comfortable to lead in their area of expertise, but also able to follow as required by the team
• Good organisational skills to ensure effective planning and prioritisation takes place regularly
• Proven experience supporting core business applications for a medium to large firm at a 2nd\3rd level
• Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS)
• Create and maintain technical documents, support and operations manuals and knowledge base articles
• Experience\Understanding of ITIL Concepts, Change Management Processes, Incident and Problem management
• Ability to deal effectively with individuals at all levels
• Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed.

Key Responsibilities

• Design, build, deployment and maintenance of the end user image (Global Desktop), based on what is provided by the Global IT Services business unit and in accordance with global standards, business requirements and best practice, for the company and Africa Shared Services customers.
• Maintenance of the Group Policy for EUC environments, including AGPM and the Policy management of the desktop environment for the company.
• Support for GPO for Africa Shared Services countries is only for escalations.
• Responsible for administration, management and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements and collections, for the company and Africa Shared Services customers.
• Reporting for all SCCM end-user related elements, including Patch compliance for the company and remediation in this area.
• Support and administer the Intune environment, including responsibility for policy creation and administration, ensuring device compliance, and second level support for end-user interactions in this area.
• Provide 3rd level and escalation support for core applications included in the standard Desktop environment, including Microsoft 365, Acrobat, Edge Chromium, etc.
• Ensuring all workstations are compliant with the latest virus definitions and ability to resolve errors using Intune