Customer Service Representative

About

The Special Programs Division is seeking Customer Service Representatives in their Senior Activity Centers! Customer Service Representatives play a vital role in creating a welcoming and efficient environment for facility guests. Whether stationed at the front desk or supporting special events, staff must consistently demonstrate a positive attitude, exceptional communication skills, and a thorough understanding of facility programs and procedures.

Work Locations Available

• Laurel-Beltsville Senior Activity Center
• Camp Springs Senior Activity Center
• Gwendolyn Britt Senior Activity Center
• Langley Park Senior Activity Senior

For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Joelle Edmond, Joelle.Edmond@pgparks.com or Brenda Miller Brenda.Miller@Pgparks.com.

Examples of Important Duties

• Provide excellent customer service
• Answer and direct phone calls promptly and accurately
• Register customers for classes, memberships, and events using Parks Direct registration system
• Monitor on-site activities, ensuring safety and adherence to facility rules
• Set up and break down equipment for events, including tables, chairs, and materials
• Maintain cleanliness and functionality of event spaces/center
• Respond appropriately to emergency situations
• Perform other duties as assigned to support team operations

Minimum Qualifications

• Must be 18 years of age or older
• Able to lift up to 25 pounds
• Physical capability to assist with event setup and teardown

Knowledge, Skills and Abilities

• Thrive in a fast-paced, multi-tasking environment
• Strong communication and interpersonal skills.
• Enjoy going above and beyond to serve community members, especially seniors aged 60+
• Have previous experience in customer service
• Display reliability, professionalism, and work effectively as part of a team

Supplemental Information

May be subject to medical, drug and alcohol testing.

Work hours

• Hours vary depending on the center’s operations and needs.

Working Conditions/Environment

• Position is indoors.

Additional Information

• Employment is contingent upon a favorable background check.
• Positions are part-time or seasonal depending on assignment
• Opportunities for training and career development

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.