Senior, Account Management

About

The Account Manager is responsible for the management, development, and retention of a portfolio of existing clients already equipped with our ERP. Their central mission is to drive and secure the migration of our On-Premise clients to our Cloud solutions, while developing revenue through the sale of recurring services, complementary solutions (cross-sell), and new opportunities within accounts.

He/She plays a key role in ensuring revenue predictability, medium and long-term commercial planning, and maintaining a high level of client satisfaction.

Missions

• Promote and sell Cloud migration offers to On-Premise clients.
• Guide clients through reflection, preparation, planning, and decision-making stages.
• Work closely with Professional Services teams to build tailored proposals, secure timelines, and ensure an optimal migration experience.
• Develop revenue from recurring services (managed services, premium support, ongoing support, monitoring, additional Cloud services, etc.).
• Promote packaged service offers and increase penetration of recurring solutions within existing accounts.
• Support the client in evolving their usage to maximize value and renewal.
• Ensure regular in-person follow-up and strengthen proximity with key contacts.
• Identify pain points, anticipate churn risks, and manage corrective actions.
• Ensure each client receives high-quality service, in coordination with internal teams (support, PS, finance, product, etc.).
• Develop and maintain an account-based retention plan and growth strategy.
• Ensure revenue predictability through a clean, reliable, and continuously updated pipeline.
• Build and maintain medium and long-term planning for projects, migrations, and planned purchases.
• Report regularly on:
  • opportunities,
  • observed market trends,
  • risks and priorities,
  • retention,
  • Cloud migration progress.
• Actively contribute to the accuracy of the forecast and monthly/quarterly commercial commitments.

Profile

• Proven experience in client account management (Account Management or equivalent).
• Solid knowledge of ERP environments and/or Cloud migrations.
• Ability to sell high-value-added services and solutions.
• Excellent communication, client leadership, and multi-stakeholder management skills.
• Sense of planning, commercial rigor, and predictability.
• Results-oriented, negotiation skills, and strong ability to identify and develop opportunities.

Benefits

Company car, meal vouchers, family health insurance, profit sharing, vacation bonus.