Senior, Account Management

Description

The Account Manager is responsible for the management, development, and retention of an existing client portfolio already equipped with our ERP. Their central mission is to drive and secure the migration of our On-Premise clients to our Cloud solutions, while developing revenue through the sale of recurring services, complementary solutions (cross-sell), and new opportunities within accounts.

He/She plays a key role in ensuring revenue predictability, medium and long-term commercial planning, and maintaining a high level of customer satisfaction.

Missions

• Promote and sell Cloud migration offers to On-Premise clients.
• Guide clients through reflection, preparation, planning, and decision-making stages.
• Work in close coordination with Professional Services teams to build adapted proposals, secure schedules, and ensure an optimal migration experience.
• Develop revenue from recurring services (managed services, premium support, continuous support, monitoring, additional Cloud services, etc.).
• Promote packaged service offers and strengthen the penetration of recurring solutions in existing accounts.
• Accompany the client in the evolution of their uses to maximize value and renewal.
• Ensure regular follow-up in person and strengthen proximity with key contacts.
• Identify irritants, anticipate churn risks, and manage corrective actions.
• Ensure each client receives high-quality service, in coordination with internal teams (support, PS, finance, product, etc.).
• Develop and maintain a retention plan and a growth strategy per account.
• Ensure revenue predictability through a clean, reliable, and continuously updated pipeline.
• Build and maintain medium and long-term planning for projects, migrations, and planned purchases.
• Report regularly on:
  • opportunities,
  • observed market trends,
  • risks and priorities,
  • retention,
  • Cloud migration progress.
• Actively contribute to the accuracy of the forecast and monthly and quarterly commercial commitments.

Profile

• Proven experience in client account management (Account Management or equivalent).
• Solid knowledge of ERP environments and/or Cloud migrations.
• Ability to sell high value-added services and solutions.
• Excellent communication, client leadership, and multi-stakeholder management skills.
• Sense of planning, commercial rigor, and predictability.
• Results-oriented, negotiation skills, and strong ability to identify and develop opportunities.

Benefits

• Company car
• Meal vouchers
• Family health insurance
• Profit sharing
• Vacation bonus