Senior Account Manager / Growth Specialist

beMarketing is a full-service advertising agency with deep expertise in digital, media buying, and creative. We work with growth-minded businesses across home services, healthcare, legal, nonprofit, and other service-based industries, typically $2M to $10M operators who have already invested in professional coaching and are scaling toward the next level. These are clients who hold their vendors accountable and expect marketing outcomes that move the needle on revenue, not just impressions.

We're hiring a Senior Account Manager / Growth Specialist to own a client portfolio and help shape how we deliver across the agency.

This is not a traditional account manager role. It's a player-coach position. You'll carry your own book of business, manage 1 to 2 Growth Specialists direct reports, and build the systems, standards, and client relationships that define how the team operates.

What you'll own:

• Client Growth. You're the single point of accountability for every client in your portfolio. You drive retention, upsell, and measurable business outcomes across every engagement.
• Portfolio Leadership. You'll help build out the repeatable onboarding, reporting, and delivery processes that scale as the agency grows.
• People Leadership. You'll run EOS LMA with direct reports: weekly Level 10s, scorecards reviewed, performance gaps addressed in the same week they appear.

What the role requires day to day:

• Translate client business goals into execution briefs the internal team can act on immediately
• Run strategy calls on a defined cadence, deliver written recaps within 24 hours, and send monthly reports by the 1st business day of each month
• Proactively surface upsell and cross-service opportunities from performance data every month
• Enforce scope, change orders, and phase gates without exception
• Hold direct reports to scorecard standards weekly, not quarterly

What we're looking for:

• 5+ years of account management in a digital marketing or full-service agency environment
• Demonstrated experience managing multi-service retainer portfolios across multiple verticals
• Comfort working with owner-operators and executive stakeholders who expect direct, data-backed communication
• Bonus if you've worked with clients who are members of peer groups, buying groups, franchise networks, or business coaching programs. You already know this client type
• Experience managing or mentoring junior account managers required
• Proficient in ClickUp or a comparable PM platform, Google Ads, Meta Ads, and SEO fundamentals at a client-facing level

What success looks like:

• 97%+ client retention. Consistent upsell pipeline. 100% report delivery by the 1st. Zero unauthorized scope additions. A direct report team that hits its numbers because you're running LMA the right way.