Senior Account Manager

About

Descartes unites the people and technology that move the world. We provide innovative, cloud‑based logistics and supply‑chain solutions to more than 26,000 customers globally, helping them improve productivity, comply with regulations, and respond to market changes.

The Role

• Manage and grow relationships with key customers and partners in Switzerland.
• Work closely with the Professional Services team and the wider Descartes organisation.
• Focus on customer satisfaction, retention, and revenue growth through upsell opportunities.
• Act as the main point of contact for contract renewals and ensure timely, accurate execution.
• Regularly visit customers and partners across Switzerland.
• Report to the VP of Sales and collaborate with international teams including Marketing, Professional Services, Legal, and Customer Support.

Requirements

• 5+ years of B2B experience, ideally within SaaS or subscription‑based models.
• Strong domain expertise in Electronic Data Interchange (EDI).
• Solid understanding of Procure‑to‑Pay (P2P) and Order‑to‑Cash (O2C) processes; knowledge of eInvoicing is a strong plus.
• Proven experience in customer‑facing roles with a customer‑first mindset.
• Ability to engage and influence senior executives and operational leaders.
• Bachelor’s degree or equivalent experience.
• Fluent in German (Swiss) and English; French and/or Italian are an advantage.

Key Attributes

• Self‑starter and team player with experience in the B2B EDI or related SaaS space.
• Energetic, confident, and resilient in a fast‑paced environment.
• Analytical and curious, able to understand complex business challenges.
• Strong relationship builder, comfortable interacting with senior stakeholders.
• Strategic thinker with attention to detail and a big‑picture mindset.
• Collaborative, open‑minded, and proactive in bringing new ideas forward.

Benefits (What’s in It for You)

• Work with a diverse customer and partner portfolio, including leading FMCG retailers, suppliers, and logistics providers.
• Make a visible impact by helping customers streamline processes, ensure compliance, and achieve strategic goals.
• High level of autonomy and ownership over your customers and partner relationships.
• Be part of a human‑sized, collaborative team while benefiting from the scale, stability, and resources of a global organisation.
• Opportunity to contribute ideas and feedback that influence how we work with customers and evolve our solutions.
• Competitive compensation, great benefits, remote and flexible work hours.

Location

Switzerland (travel within the country required)

Join Us

We are entrepreneurial, hardworking problem‑solvers who value a TEAM‑focused culture. We prioritize work‑life balance, encourage ownership, and give everyone a voice. Descartes is committed to environmental responsibility, having helped customers save over 552,000 metric tons of CO₂ in 2020.

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Descartes is an Equal Employment employer.