Senior AI Product Manager

Join Our Passionate Team and Make a Difference in Healthcare

The Enterprise AI organization at Humana is a leading force, advancing AI innovation across our Insurance and CenterWell business segments. Collaborating with top experts, we are delivering groundbreaking AI technologies to enhance the healthcare experience for millions. Our mission is to create safe AI solutions that will revolutionize health outcomes for our customers.

We are looking for exceptional talent to shape the future of healthcare through AI leadership. Be part of our growing team of committed product managers, data scientists, engineers, policy experts, and business leaders as we work to develop meaningful and positive AI systems.

Job Overview

We seek a dynamic and experienced product leader to steer cross-functional teams of engineers, designers, data scientists, and business stakeholders in creating AI-powered solutions that address significant enterprise challenges. This role involves moving swiftly from in-depth understanding of business hurdles to prototyping meaningful AI solutions and demonstrating their value. You will take charge of a complex product area within our applied AI portfolio, defining success, developing with the team, and driving transformative results across the organization.

Key Responsibilities

• Lead a complex product area within our applied AI portfolio, define success metrics, prioritize challenges, and develop effective AI strategies while adapting to evolving insights.
• Collaborate closely with business units to gain deep insights into their operations, capture requirements, map processes, and pinpoint significant AI-driven improvement opportunities.
• Convert business objectives and user needs into well-defined AI use cases, guiding them from concept through prototyping to validation.
• Manage the backlog by writing epics, features, and stories while prioritizing work effectively.
• Create detailed program plans, establish milestones, and develop risk mitigation strategies.
• Lead the rapid prototyping of AI solutions, including GenAI applications, AI agents, and intelligent automation, demonstrating feasibility and business impact.
• Work collaboratively with a diverse team of engineers, designers, and data scientists to establish product vision, develop roadmaps, and achieve set goals while enhancing team effectiveness.
• Conduct user research, business process analysis, and market assessments to inform product decisions and influence the broader product organization.
• Develop evaluation frameworks to benchmark and compare AI models and platforms against enterprise success criteria.
• Proactively identify opportunities and resolve dependencies through creating shared strategies across adjacent product areas.
• Create reusable product frameworks, playbooks, and best practices that expedite AI solution delivery organization‑wide.
• Influence strategy and drive progress across partner functions, enhancing collaboration and aligning divergent goals.
• Communicate product strategy, progress, and business value clearly to all stakeholders.
• Foster the growth of PMs and team members by providing mentorship, coaching, and hands‑on support.

Your Qualifications Matter

Required Qualifications

• Bachelor's degree or equivalent experience.
• 7 years of relevant experience, with at least 4 years in product design, service design, program management, or product management roles.
• Proven experience leading cross‑functional product teams across a complete product line, including crafting product missions, defining requirements, coordinating resources, and driving teams toward key milestones.
• Demonstrated experience working closely with business stakeholders to gather requirements, map processes, and identify high‑impact AI‑driven opportunities.
• Hands‑on experience in prototyping or building AI‑powered solutions.
• Exposure to AI/ML products and platforms in enterprise settings, including GenAI applications and intelligent automation.
• Proven ability to enhance product performance and improve team effectiveness.
• Experience managing products throughout their entire lifecycle, from discovery to deployment support.

Product & Technical Skills

• Strong understanding of large‑scale, complex data set analysis for effective decision‑making.
• Experience integrating diverse requirements from a variety of users and business contexts into a coherent product strategy.
• Deep understanding of AI/ML concepts and their implications for enterprise‑level product design.
• Familiarity with GenAI platforms, prompt engineering, AI agent frameworks, and rapid prototyping techniques.
• Knowledge of AI solution architectures to evaluate feasibility and guide implementation.
• Ability to develop evaluation frameworks for assessing AI model and platform performance.
• Proficiency in design and prototyping tools to articulate product vision and steer design.
• Understanding of human‑centered design principles for AI applications.
• Knowledge of responsible AI practices and ethical design principles.

Strategy, Leadership & Communication

• Capability to synthesize complex information and translate between business and technical language with clarity.
• Expertise in product strategy, roadmap planning, feature prioritization, and agile delivery methods.
• Ability to construct strong business cases and ROI models to guide AI investments.
• Experience leading and inspiring teams while influencing organization‑wide objectives without direct authority.
• Exceptional communication skills, articulating complex messages clearly for executives and cross‑functional teams. Strong problem‑solving abilities balancing innovation and practical execution.
• Proven ability to build trusted relationships with stakeholders across all levels.
• Awareness of industry trends and emerging AI technologies.

Preferred Qualifications

• 7+ years in product design, service design, UX/UI design, program management, or product management roles.
• Experience in the healthcare sector.

Additional Information

• This position follows a hybrid work model and must be performed at one of our designated IT hub locations: Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C.
• To facilitate effective work for home or hybrid employees, internet service must meet the minimum criteria of 25 Mbps download and 10 Mbps upload speeds; wired cable or DSL connections are preferred.
• Employees working from home in California, Illinois, Montana, or South Dakota will receive a bi‑weekly internet expense reimbursement.
• Humana provides the necessary phone equipment to meet your job requirements.
• Work should be conducted in a dedicated space free from interruptions to protect patient health information in compliance with HIPAA.
• As part of our hiring process, we utilize an interviewing technology called HireVue to streamline our hiring and decision‑making, allowing you to connect and share your experience at your convenience.
• Travel to Humana's offices for training or meetings may be required on occasion.

Work Schedule

• 40 hours per week

Compensation

• The salary range for this position reflects a good faith estimate for full‑time employment and may vary based on location and individual experience, skills, education, and certifications.
• $151,600 – $208,400 per year.
• This role is eligible for a bonus incentive plan based on individual and company performance.

Benefits Overview

Humana offers a comprehensive range of benefits that prioritize overall well‑being, including medical, dental, and vision coverage, a 401(k) retirement savings plan, paid time off (including vacation, holidays, and community service leave), parental and caregiver leave, and both short‑term and long‑term disability options.

About Humana

Humana Inc. is dedicated to prioritizing health for our team members, customers, and the communities we serve through our insurance and healthcare services. Our aim is to facilitate better health outcomes for people across all segments, including Medicare, Medicaid, families, individuals, military personnel, and broader community groups.

Equal Opportunity Employer

Humana is committed to diversity and inclusion, ensuring no discrimination against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. We also comply with affirmative action laws to support individuals with disabilities or protected veteran status, basing all employment decisions on valid job requirements.

Humana adheres to all federal civil rights laws, fostering a culture of inclusion and providing necessary language interpretation services.