Senior Associate-Digital Product Management

About

At American Express, our culture is built on a 175‑year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Sr Assoc‑Digital Product Management role is responsible for ensuring every automation is thoroughly tested, validated, and production‑ready. This role is critical in maintaining operational stability and minimizing disruption as new and enhanced automations move into production.

You’ll partner with Technology, Delivery, and Operations teams to perform end‑to‑end testing, validate production readiness requirements, and identify issues early in the lifecycle. You’ll play a key role in maintaining quality standards that support both traditional automation models (BPMN, RPA) and emerging agentic capabilities.

Key Responsibilities (but not limited to)

• Request, prepare, and execute test documentation for new and updated automations.
• Conduct End‑to‑End (E2) and End‑to‑End Extended (E3) testing for automation solutions prior to deployment.
• Test and validate that all production readiness requirements are met before go‑live, including business controls, alerting, and monitoring configurations.
• Ensure the automations meet both functional and non‑functional requirements.
• Execute negative path testing to ensure resilience and proper error handling.
• Collaborate with Technology and Delivery teams to triage and track issues discovered during testing.
• Provide validation and post‑release support for automation and platform changes.
• Document test results, defects, and provide sign‑off recommendations for production releases.
• Contribute to continuous improvement of automation quality assurance and testing processes.

What You Bring

Minimum Qualifications

• 4+ years of experience in automation quality assurance, automation testing, or automation delivery.
• Excellent problem solving and troubleshooting skills.
• Ability to manage and complete multiple tasks within specified timeframes.
• Effective written and interpersonal communication skills with the ability to share information with both technical and non‑technical partners.
• An ability to demonstrate adaptability and flexibility with the ability to remain calm under pressure.
• Experience with testing methodologies, including regression, integration, and negative path testing.
• Strong analytical, documentation, and communication skills.
• Comfort working in fast‑paced, cross‑functional environments bridging business and technology.

Preferred Qualifications

• Familiarity with automation technologies such as RPA, BPMN, or workflow orchestration platforms.
• Curiosity about emerging automation technologies, including AI and agentic frameworks.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer Conditions

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.