Senior Associate, Service Designer (Gen AI Experience)

About

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate Service Designer (Gen AI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities

• Conduct holistic research to understand the needs and behaviors of both customers and employees, mapping the complete service ecosystem and its various actors
• Design end-to-end service blueprints and multi-channel journey maps that orchestrate front-stage (customer‑facing) and back-stage (operational) processes for seamless service delivery
• Translate strategic insights and user needs into tangible service concepts, defining how technology, business processes, and human interactions align to deliver value
• Facilitate collaborative design thinking sessions with cross‑functional stakeholders to co‑create, visualize, and improve new and existing services
• Develop and test service prototypes through pilots and simulations, gathering feedback to refine the service model and ensure its desirability, viability, and feasibility before implementation
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications

• Minimum three years of recent professional experience and strong command of service design principles with a passion for creating innovative, user‑focused experiences
• Bachelor's degree from an accredited college or university is required
• Knowledge of generative AI technologies and their applications; a portfolio with GenAI work is a significant plus
• Excellent communication and interpersonal skills for effective collaboration
• Demonstrated ability to think critically and devise solutions for complex problems
• Experience contributing to an Agile design and development environment
• Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa)

Salary & Benefits

KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.

KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes:

• Medical, dental, and vision plans
• Disability and life insurance
• 401(k) plans
• Personal well‑being benefits to support mental health
• Personal Time Off (PTO) per fiscal year, varying by job classification, standard work hours, and years of service
• Calendar of holidays plus two additional breaks each year (year‑end and around the July 4th holiday) where PTO is not required

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Salary ranges by city (outside of CA):
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6987_9_25

Equal Opportunity & Compliance

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies, please.

Application Process & Additional Information

• KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.
• Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified and interested.

Los Angeles County Applicants

Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.