Senior Business Analyst

About the job

Senior Business Analyst – Intellectual Property Office (IPO)
Join an established and supportive community of Business Analysts, working across all areas of projects and service lifecycle. You will be part of an Agile multi‑disciplinary squad alongside product managers, service designers, data specialists, developers, and testers to deliver new internal and external services. Responsibilities include writing user stories with acceptance criteria, modelling business processes, and contributing to refinement sessions. The role requires strong working relationships with internal and external stakeholders, excellent presentation and communication skills, and the ability to ensure approaches and outcomes meet business needs, user needs, and IPO standards.

Within the Business Analyst Community you will help establish and promote best practice and standards, supporting the professionalisation and maturity of the practice through peer support, tutoring, and mentoring.

Working Style

• Hybrid working arrangement: at least 20 % of time on‑site at the Newport office.
• Flexible balance between home and office to be discussed with the recruiting manager.

Main Duties (Job Description)

• Work alongside product managers to create a pipeline of fully developed user stories, ensuring business and technical viewpoints are understood.
• Undertake key business analysis activities, including requirements elicitation, documentation of business processes, workflows, and business rules, using suitable methodologies, tools, and standards.
• Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to new functionality.
• Identify and articulate options, considering opportunities and limitations related to business and technology.
• Present complex information in a tailored format, communicating key findings and recommendations to the wider organisation.
• Tutor, mentor, and coach BAs and Junior BAs by providing accurate and professional support.
• Develop and promote best practice, standards, and guidance.

Person Specification – Essential Criteria

• Background in Business Analysis with considerable knowledge and understanding of BA principles and techniques.
• Excellent analytical and problem‑solving skills to bring clarity to business problems and shape solutions.
• Significant experience working in a software development setting with technical colleagues (data, developers, testers).
• Comfortable working with individuals at various skill levels up to senior management.
• Experience gaining consensus where there are strong differing opinions.
• BCS International Diploma in Business Analysis, or equivalent.
• Strong presentation and communication skills across a variety of situations and stakeholder levels.
• Experience developing BA best practice, standards, and guidance.
• Experience tutoring and mentoring other Business Analysts.

Benefits

• Salary: £47,766 per annum.
• Civil Service Defined Benefit Pension contribution: £13,837.
• Unlimited Pluralsight video learning access.
• Access to Microsoft’s ESI training suite.
• Hybrid working with no core hours.
• Substantial support for career progression.
• 25 days annual leave (increasing to 30 days in increments).
• Additional 8 days public leave and 1 day privilege leave.