Senior Business Analyst Client Lifecycle Management (m/w/d)

About

The Client Lifecycle Management team is responsible for the product management of customer relationships across all customer segments.

To strengthen the Client Lifecycle Management team, we are looking for a Senior Business Analyst who will take responsibility for the newly created specialist unit for dispatch instructions within an interdisciplinary team. You will work closely with a wide range of stakeholders within the bank and can demonstrate your experience and desire to shape things.

Your Responsibilities

• Ensuring the correct mapping of customer dispatch instructions in the sales systems/CRM
• Central point of contact for functional and system-related questions within the bank
• Ensuring smooth operation, including processing fault reports
• Optimizing and continuously developing processes, including coordinating technical implementation
• Defining and implementing control frameworks to minimize risks
• Conducting regular measurements and implementing measures to improve data quality
• Participating in the further development of basic contracts and managing access and rights to various banking services

Your Profile

• University or University of Applied Sciences degree in Business Administration, Business Informatics, Banking and Finance, or a similar field
• Several years of professional experience in banking, experience as a Business Analyst / Business Engineer in a similar environment
• Very good organizational, analytical, and conceptual skills, flexibility, and quick comprehension
• Strong communication skills to work effectively with different stakeholders
• Open-minded, dedicated personality with team player qualities, a high degree of independence, self-motivation, and a solution-oriented approach
• Very good German language skills

Our Offer

• You will be part of a motivated, team-oriented crew with high expertise, looking forward to an engaged new member
• Independent working style with a lot of personal responsibility and the opportunity to actively shape the further development of Client Lifecycle Management in a dynamic environment
• A centrally located workplace in the vibrant Kreis 5 with excellent public transport connections and the opportunity to organize your work flexibly
• Your career is important to us as an employer, which is why we promote and support you on your path and assist you with many offers
• You will work closely with various people from different areas of Zürcher Kantonalbank
• Comprehensive overall package, which includes an attractive base salary and variable compensation, as well as many benefits and perks – from A for occupational pensions to Z for the ZVV public transport pass