Senior Business Analyst

About the role

Senior Business Analyst – Intellectual Property Office (IPO)

As a Senior Business Analyst at the IPO you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle. You will work as part of an Agile multi‑disciplinary squad alongside product managers, service designers, data specialists, developers, and testers to deliver new internal and external services. You will be proactive and take ownership of analysis activities and deliverables including writing user stories with acceptance criteria, modelling business processes, and contributing to three amigo/refinement sessions. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills. Excellent presentation and communication skills are required across a variety of situations and stakeholder levels. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose, meeting business needs, user needs and IPO standards.

Within the Business Analyst Community you will help establish and promote best practice and standards, supporting the professionalisation and maturity of the Business Analysis practice through peer support, tutoring and mentoring of others.

The IPO aims to:

• Deliver Excellent IP Services
• Create a World‑leading IP Environment
• Make the IPO a Brilliant Place to Work

Working style

This role follows IPO hybrid working arrangements: staff are expected to spend at least 20 % of their time working onsite at the Newport office. The balance between home and office work can be discussed with the recruiting manager.

Responsibilities

• Work alongside product managers to create a pipeline of fully developed user stories, ensuring that business and technical viewpoints are understood and acknowledged.
• Undertake key business analysis activities, including requirements elicitation, documentation of business processes, workflows and business rules, using suitable methodologies, tools and standards.
• Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop new functionality.
• Identify and articulate options, considering opportunities and limitations related to business and technology.
• Present complex information in a tailored format, communicating key findings and putting forward recommendations to the wider organisation.
• Tutor, mentor and coach BAs and Junior BAs by providing accurate and professional support.
• Develop and promote best practice, standards and guidance.

Person specification – Essential criteria

• Background in Business Analysis with considerable knowledge and understanding of Business Analysis principles and techniques.
• Excellent analytical and problem‑solving skills to bring clarity to business problems and shape business solutions.
• Considerable experience working in a software development setting with technical colleagues (e.g., data, developers, testers).
• Comfortable working with individuals at various skill levels up to and including senior management.
• Experience of gaining consensus where there are strong differing opinions.
• BCS International Diploma in Business Analysis, or equivalent.
• Strong presentation and communication skills across a variety of situations and stakeholder levels.
• Experience of developing BA best practice, standards and guidance.
• Experience tutoring and mentoring other Business Analysts.

Behaviours

• Communicating and Influencing
• Working Together
• Changing and Improving

Benefits

• Salary: £47,766 plus Civil Service Defined Benefit Pension contribution of £13,837.
• Unlimited Pluralsight video learning access.
• Access to Microsoft’s ESI training suite.
• Hybrid working with no core hours.
• Substantial support for career progression.
• 25 days annual leave (rising to 30 days in annual increments).
• 8 days public leave and 1 day privilege leave.