Senior Business Analyst ServiceNow

About Capgemini

Choosing Capgemini means choosing a company where you can shape your career according to your aspirations. With the support and inspiration of a community of experts worldwide, you can rewrite your future.

Join us to redefine the limits of what is possible, help unlock the value of technology for the largest organizations, and participate in building a more sustainable and inclusive world.

Responsibilities

As a Senior Business Analyst ServiceNow, your main activities will be:

• Accompanying company management in developing their strategy for implementing the ServiceNow platform;
• Developing and optimizing functional and technical processes, in line with ServiceNow platform best practices;
• Supporting clients in their functional and technical choices around different ServiceNow modules;
• Optimizing operational processes, evaluating their maturity, and identifying and evaluating efficiency gains;
• Designing the most relevant technical and functional solutions while respecting best practices.

Qualifications

Profile:

• Master's degree from a business or engineering school:
• In-depth knowledge of the ServiceNow platform in terms of architecture and technical implementation
• Practical experience in implementing ServiceNow products in one or more modules (ITSM, HR, CSM)
• Experience with distributed models, agile methodologies, and fixed-price engagements
• Ability to configure the ServiceNow platform
• You enjoy working in a team within a supportive work environment, while continuing to learn more.