Senior Business Systems Analyst - Procurement Operations

Who Are We?

At Travelers, we are committed to our customers, communities, and each other. This dedication is at the core of our promise and has solidified our reputation as a leading property casualty insurer for over 170 years. Join our innovative and supportive culture, and find a role that you will truly enjoy.

Job Category

Project Management, Technology

Compensation Overview

The annual base salary for this role ranges from $94,400.00 to $155,800.00. The actual salary will be influenced by various factors such as the complexity of the role, location, and relevant experience. Our comprehensive compensation and benefits program also includes eligibility for performance-based cash incentives.

What Is the Opportunity?

In this essential position, you will collaborate with Procurement Operations stakeholders to elicit, analyze, specify, and validate business and solution requirements. Your expertise in uniting diverse stakeholder groups, fostering consensus, and ensuring clear communication between business users and solution delivery teams will be instrumental. You will leverage your insights into business objectives to translate strategies into executable plans. This role typically leads medium to large-sized Procurement Operations initiatives with a degree of autonomy.

What Will You Do?

• Clarify, refine, and effectively communicate business objectives and value propositions of initiatives while bringing together diverse perspectives and fostering stakeholder consensus.
• Ensure that solutions that encompass people, processes, and technology align with project objectives, supporting the creation of compelling business cases that highlight project benefits.
• Collaborate with project leads to strategize on the approach to requirements for each project.
• Assist project leads in developing requirements work plans, identifying dependencies, estimating tasks, and determining necessary resources while also supporting risk and change management activities.
• Mentor and support fellow analysts to bolster their understanding of requirement techniques, processes, and deliverables vital for successful project outcomes.
• Oversee the success of the Requirements Definition Process for assigned projects with limited supervision.
• Elicit, analyze, specify, and communicate business, system, and implementation requirements clearly.
• Ensure requirements are clear and accessible to both business users and solution delivery teams.
• Collaborate with stakeholders to prioritize requirements based on business value, risks, and project constraints.
• Provide application support and troubleshoot issues with business systems, working closely with technical teams to solve operational challenges.
• Encourage knowledge sharing and collaboration across teams by documenting solutions, best practices, and lessons learned to enhance organizational understanding.
• Confirm stakeholder understanding and approval of all requirements.
• Manage the traceability and adjustments of requirements throughout the project lifecycle.
• Measure and track the quality of business analysis outputs.
• Ensure the testing strategy and plans comprehensively address requirements and assist in resolving any defects.
• Simultaneously support multiple initiatives as assigned.
• Perform additional responsibilities as required.

What Will Our Ideal Candidate Have?

• 6 to 7 years of experience in Business Systems or equivalent, particularly in a Financial Services Corporate environment.
• Experience with SAP Ariba and Field Glass is preferred.
• Agile experience is a plus.
• Bachelor's degree in Business, MIS, or related fields.
• Advanced Analytical Thinking: Ability to identify issues, analyze and synthesize information to facilitate sound decision-making.
• Advanced Facilitation Skills: Ability to adapt style and technique to enhance group understanding.
• Advanced Communication Skills: Proficiency in verbal, written, and listening communication.
• Advanced Teamwork: Ability to collaborate effectively in interdependent settings.
• Advanced Relationship Management: Skill in building and maintaining productive partnerships to achieve goals.
• Advanced Business Perspective: Insight into factors affecting the property casualty industry to inform decision-making.
• Intermediate Technology Skills: Proficient with relevant corporate technologies and systems tools.
• Intermediate Conflict Management: Capability to address and collaboratively resolve conflicts.
• Advanced Change Management/Resilience: Ability to remain focused and energized during periods of change and ambiguity.
• Advanced Risk Taking: Capacity to assess and manage risks strategically to achieve objectives.

What Is a Must Have?

• Three years of experience in Business Systems or an equivalent role.
• High school diploma or equivalent.

What Is in It for You?

• Health Insurance: Comprehensive coverage for you and eligible family members from day one of employment.
• Retirement: Travelers matches your 401(k) contributions up to a total of 5% of eligible pay. Additional benefits include program contributions toward student loans and eligibility for a fully funded pension plan.
• Paid Time Off: Begin your journey with a minimum of 20 days of Paid Time Off each year, plus nine paid holidays.
• Wellness Program: Access to numerous resources and support for wellness and mental health needs, including professional counseling services.
• Volunteer Encouragement: Support for community involvement through our volunteer rewards and matching gift programs.

Employment Practices

Travelers is an equal opportunity employer, recognizing the unique skills and talents that each individual brings to our organization. Candidates applying for roles are not required to disclose their educational history. If you have specific questions regarding the physical requirements of this role, please reach out via email for assistance. We reserve the right to fill this position at a level above or below that posted. For more information on our benefits, please visit our careers site.