Senior Client Account Specialist

About

Global Law Firm seeking a Senior Client Account Specialist to play a key role in managing billing, collections, and client financial operations for a fast-paced environment. This position offers strong visibility to partners and leadership and the opportunity to own complex client relationships and billing strategy.

Key Responsibilities

• Own the end-to-end billing & collections process for assigned partners and practice groups
• Drive accurate and timely invoicing while ensuring prompt client payment
• Monitor Accounts Receivable (AR) and proactively resolve outstanding balances
• Handle complex billing matters, including narratives, transfers, and adjustments
• Ensure compliance with client agreements and Outside Counsel Guidelines
• Partner closely with attorneys and internal teams (pricing, e-billing, revenue ops)
• Lead billing and AR meetings with stakeholders and provide actionable insights
• Manage e-billing submissions through third-party platforms (e.g., Elite 3E, Aderant)
• Identify and implement process improvements to enhance efficiency and reporting

Qualifications

• 4–5+ years of billing and client account experience (law firm)
• Strong knowledge of billing systems (Elite 3E or Aderant)
• Advanced Excel and reporting skills