Senior Client Project / Program Manager

About

The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. This role may also involve larger‑scale programs and is responsible for delivery across multiple business areas, geographies and technologies.

The primary responsibility is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal or the client’s support operations).

The role may take responsibility for managing projects and programs within more complex/partnership accounts and collaborate with senior members involved in program delivery at the client site.

In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

Key Responsibilities

• Leads and directs concurrent standard or complex projects and, in the case of program management, ensures the management of multiple related projects directed towards a common objective.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manages escalations, acting as a single point of contact to the client.
• Ensures that the project/program delivers an as‑sold solution, remains within the baselined budget and is delivered on time while maintaining quality criteria and client satisfaction.
• Manages the delivery of the project/program, including rigorous scope control and change management.
• Documents and manages risks and issues.
• Ensures clear and concise communication to all stakeholders.
• Provides pre‑sales support by working with sales teams to scope and cost a project or program solution, including the completion of a proposal and client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client, positioning the organization’s consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation, resource assignment and program management.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced project‑management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills.
• Excellent team‑building skills and ability to work in high‑pressure environments.
• Advanced ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self‑driven with a commitment to succeed.
• Advanced influencing ability while taking a collaborative approach.
• Decisive with good attention to detail.
• Advanced ability to promote project services to both internal stakeholders and external clients.
• Excellent competency in project change management.
• Extended knowledge of the industry, domain, or technology related to the client’s project.
• Advanced problem‑solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications

• Bachelor’s degree or equivalent in business or project management or related field.
• Relevant project‑management certifications, preferably PMP.
• ITIL certification is beneficial.

Required experience

• Advanced demonstrated project/program management experience, preferably in a multinational professional services environment.
• Advanced client engagement experience.
• Advanced demonstrated understanding of the project/program life cycle.
• Advanced demonstrated competency in project/program change management.
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.