Senior Customer Engineer

About Omnea

At Omnea, we’re reinventing how enterprise businesses operate, starting with procurement. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient. We've raised $75M from top investors and serve global enterprises like Spotify, MongoDB, Monzo, and Albertsons.

The Role

We are seeking a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This foundational role involves owning complex customer-side technical work in the US, acting as a senior technical authority, and helping establish support and scaling for enterprise customers.

What You Can Expect

• Own and lead resolution of Omnea’s most complex and high-impact customer challenges.
• Set technical quality and customer engagement standards in New York.
• Support Customer and Commercial teams on sophisticated US enterprise use cases.
• Act as escalation point for critical customer issues in the US.
• Define triage, prioritisation, and communication processes for complex issues.
• Translate customer issues into actionable input for Product and Engineering.
• Maintain deep understanding of Omnea’s architecture and integrations.
• Document learnings and best practices.
• Establish customer engineering foundations in New York.
• Contribute to Knowledge Repository, Product Accreditation, and Customer Training materials.

About You

• 6–10+ years experience in customer-facing engineering or technical support roles with complex SaaS products.
• Proven senior-level experience owning critical customer issues and leading initiatives.
• Strong systems intuition and experience with software platforms, integrations, workflows, or APIs.
• Hands-on coding or scripting experience.
• Excellent communication skills with technical and non-technical audiences.
• Comfortable working with senior stakeholders and internal leaders.
• Leadership mindset with mentoring and building scalable processes.
• Entrepreneurial spirit motivated by impact and responsibility.

Additional Information

• Work schedule: Tuesdays, Wednesdays & Thursdays in-person at our offices.
• We value diversity and encourage applicants from all backgrounds.
• We use AI note-takers during interviews unless opted out.

Join us as we grow and build Omnea’s US presence from the ground up!