Senior Customer Engineer

About Omnea

At Omnea, we’re reinventing how enterprise businesses operate, starting with procurement. Our AI-native platform connects every person, step, and system to make buying fast, safe, and efficient. We've raised $75M from top investors and serve global enterprises like Spotify, MongoDB, Monzo, and Albertsons.

The Role

We are seeking a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This foundational role involves owning complex customer-side technical work in the US, acting as a senior technical authority, and helping establish support and scaling for enterprise customers.

What You Can Expect

• Own and lead resolution of complex customer challenges.
• Set technical quality and customer engagement standards in New York.
• Support Customer and Commercial teams on sophisticated enterprise use cases.
• Act as escalation point for critical customer issues.
• Define triage and communication processes for customer issues.
• Translate customer issues into actionable input for Product and Engineering.
• Collaborate with Product Managers and Engineering Leads.
• Maintain deep understanding of Omnea’s architecture and integrations.
• Document best practices and contribute to knowledge resources.
• Establish customer engineering foundations in New York.

About You

• 6–10+ years experience in customer-facing engineering or technical support with complex SaaS products.
• Strong systems intuition and experience with software platforms, integrations, workflows, or APIs.
• Hands-on coding or scripting experience.
• Excellent communication with technical and non-technical audiences.
• Experience working with senior stakeholders.
• Leadership mindset with ownership and mentoring.
• Entrepreneurial spirit motivated by impact and responsibility.

Additional Information

• Work in-office Tuesdays, Wednesdays & Thursdays.
• We value diversity and encourage all qualified candidates to apply.
• We use AI note-takers during interviews unless opted out.

Join us as we grow and build Omnea’s US presence from the ground up!