Senior Cloud Operations Engineer

About The Role

• Provide operational support and engineering across Shared Capabilities Services and Platforms that utilize Auth0, PingFederate, Twilio, and SparkPost.
• Troubleshoot and escalate production issues; monitor production issues until successfully resolved; communicate status of resolutions with the team and stakeholders.
• Build and maintain monitoring and alerting for all aspects of our infrastructure and the platform using cloud‑native solutions.
• Serve as the subject matter expert regarding planning and implementing non‑functional requirements to ensure the system’s availability, scalability, and performance as well as monitoring, alerting, and efficient incident troubleshooting.
• Automate IaC and CI/CD, and promote best practices for our CI/CD processes.
• Maintain end‑to‑end security, ensuring that we meet best practices standards.
• Participate on a Scrum team using an Agile work model, collaborating with Software Engineers, Test Automation Engineers, DevOps Engineers, Product Owners, and Scrum Masters.
• Guide the implementation process to ensure that all aspects of operability are delivered while maintaining or improving existing service levels.
• Participate in on‑call/shift rotations.
• Keep abreast of emerging cloud technology trends, especially around DevOps.

May telecommute part of the week from commuting distance to Eagan, MN per our hybrid work policy.

About You

• Bachelor’s degree (or foreign equivalent) in Computer Science, Mechanical Engineering, or a related discipline, followed by 3 years of post‑baccalaureate experience in a cloud‑operation‑engineering role (experience may be concurrent).
• 3 years of experience building and operating cloud‑based production services and platforms, including AWS or Azure.
• 3 years of experience in automation for CI/CD, including Git, CloudFormation, Terraform, or Jenkins.
• 3 years of experience in Unix or Linux.
• 3 years of experience implementing observability using Datadog, Splunk, or Nagios.
• 2 years of experience working with and supporting Auth0.
• 2 years of experience working with and supporting PingFederate.
• 2 years of experience working with and supporting Twilio.
• 2 years of experience working with and supporting SparkPost.

What’s in it For You?

• Hybrid Work Model: Flexible hybrid environment (2‑3 days a week in the office).
• Flexibility & Work‑Life Balance: “Flex My Way” policies, including up to 8 weeks per year of work‑from‑anywhere.
• Career Development & Growth: Continuous learning culture, Grow My Way programming, skills‑first approach.
• Industry‑Competitive Benefits: Flexible vacation, two company‑wide Mental Health Days, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Award‑winning inclusion and belonging, values of Customer Obsession, Competitive Drive, Challenging Thinking, Fast Learning, and Stronger Together.
• Social Impact: Two paid volunteer days annually, pro‑bono consulting projects, ESG initiatives.
• Real‑World Impact: Helping customers pursue justice, truth, and transparency worldwide.

Compensation

• Base compensation range for eligible U.S. locations: $106,579 USD – $152,200 USD (positioned based on knowledge, skills, experience, and internal equity).

About Us

• Thomson Reuters provides trusted content and technology that professionals need to make informed decisions across legal, tax, accounting, compliance, government, and media sectors.
• Our products combine specialized software and insights to empower users with data, intelligence, and solutions.
• Over 26,000 employees in more than 70 countries work in flexible environments.
• We are committed to objectivity, accuracy, fairness, and transparency, and we uphold the rule of law and unbiased information.
• Thomson Reuters is an Equal Employment Opportunity Employer and provides reasonable accommodations for applicants with disabilities and sincerely held religious beliefs.