Senior Cloud Support Engineer (Microsoft) – 24x7 MSP

About

Own the toughest Microsoft cloud incidents and raise the technical bar in a 24x7 MSP

R 660 000 - R 900 000 ( Great benefits)

We’re looking for a senior MSP engineer to act as the final escalation point within a busy 24x7 service desk. This is a hands-on 3rd line role focused on complex problem resolution, Microsoft cloud platforms, and driving service quality across multiple customer environments.

If you enjoy high-impact troubleshooting, mentoring other engineers, and improving how support is delivered, this role is for you.

What You’ll Do

• Act as the final escalation for complex incidents and requests
• Support and optimise Microsoft cloud and end-user platforms
• Own incidents end-to-end, including customer communication
• Review and approve technical changes, contributing to CAB
• Lead root cause analysis and support problem management
• Drive automation, documentation, and knowledge sharing
• Mentor engineers and raise technical standards

Skills & Experience

• 5+ years supporting customers in an MSP environment
• Strong experience across:
  • Microsoft 365, Entra ID / AD
  • Exchange, Teams, SharePoint, OneDrive
  • Intune, Group Policy
  • Azure Virtual Desktop / RDS
  • End-user devices, on‑prem networking, VMware
• PowerShell and ITSM tool experience
• Relevant Microsoft certification (MD‑102, MS‑700, SC‑300 or similar)

Why This Role

• Real technical ownership in a 24x7 MSP
• Exposure to diverse, enterprise-scale environments
• Focus on complex engineering, not just ticket churn
• Opportunity to influence service quality and standards

For more information please contact:

Jacki Butler