Senior Software Support Specialist

About

Elevate customer satisfaction as a Senior Software Support Specialist. Provide technical assistance and mentor junior staff while enhancing support processes and workflows in a hybrid remote environment.

This role seeks an experienced professional with a strong background in software or technical support. As part of the team, you will tackle key customer challenges, ensure first-call resolutions, and facilitate communication between support and development. The position also offers opportunities for leadership growth, aligning with a vision to improve client interactions.

Key Responsibilities:

• Provide technical support and guidance for software products
• Act as an escalation point for team members
• Collaborate with development to resolve issues
• Maintain internal documentation and knowledge bases
• Mentor junior team members and assist new hire onboarding

Requirements:

• 5+ years in software or technical support
• Strong troubleshooting and communication skills
• Experience with ticketing systems
• Ability to explain technical concepts clearly
• Familiarity with SaaS and cloud platforms

Drive customer success and support excellence while contributing to team growth and process enhancements.