Senior Customer Program Manager

About AMD

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

The Role

AMD's Embedded Business unit is looking for a Senior Customer Program Manager for the exciting role of owning and driving the execution of business-critical customer programs and managing strategic/TIER-1 customers.

The Person

You will be responsible for enabling customer product launches using AMD products (SoCs, SW) for key customers in the physical AI and networking business segment. You will drive the execution of customer product launches by working with several internal teams such as silicon design, platform product management, software development, performance benchmarking, and applications engineering. You will build a solid understanding of how different sub-segment customers do their product development and use that knowledge in helping shape the right strategies and good decisions. You will get along with key engineering and management stakeholders of the strategic customers as well as AMD's field and sales team to report progress, align on critical topics, and drive action items to closure.

Key Responsibilities

• Own and drive enablement execution of strategic networking customer programs, making sure milestones are met on time, action items are tracked and closed, technical issues are resolved, and program risks are mitigated/bypassed in a timely manner.
• Manage the strategic customers post-design-win through their product launch, to get the best time-to-market and platform entitlement.
• Report overall execution status internally as well as externally and make critical communication to customers on schedule changes, unforeseen bugs, etc. and align on the right next steps.
• Craft and deploy standardized lightweight processes to bring execution focus and efficiency. Lead and drive process adoption among other customer program managers.
• Manage and handle escalations with a sense of urgency and proactive problem solving.
• Make sure customer issues are assigned, prioritized and response/resolution metrics are met for the customer programs per QoS.
• Connect and coordinate internally with key stakeholders in cross-functional teams to address and balance prioritization of reasonable needs/asks vs. push-back on others.
• Connect with customers, as well as AMD executives, to get sponsorship for critical needs of the customer requiring large resource and budget investments.
• Facilitate closure of complex issues and action items requiring multi-party alignment of AMD teams, customers and their partners.
• Drive alignment of customer product roadmaps with AMD technology roadmaps and facilitate planning and transition for customers well-established on current technology.
• Engage directly in hands-on efforts for critical customer issues triage, analysis and resolution.
• Build strong engineering relationships with the program management and engineering counterparts on the customer side.
• Help business teams on pre-design-win activities for strategic accounts.

Preferred Experience

• Strong execution skills, excellent customer management and well-versed with different project management tools.
• Good breadth of technical knowledge (x86, SoC, SW, Tools) and experience in multi-disciplinary areas. Extensive customer program management experience enabling several customers into production (esp. high-volume top-tier customers) while multi-tasking and handling pressure well.
• Good knowledge of networking market segment and enabling networking customers and their products will be a big plus.
• Proven track record of enabling several customer product launches especially in the embedded market segments of networking or related.
• Experience working in a multi-site and multi-cultural environment and ability to travel as needed.
• Experience in leading a team of customer program managers and creating/deploying processes for efficiency and scale will also be a big plus.
• Team player with passion and hunger to do whatever it takes for business success.
• Excellent communication skills. Proficiency in European or Asian languages a plus.
• Ability to align and build consensus among parties working towards the final goal.
• Keen sense of urgency and drive for results.

Academic Credentials

• Engineering degree in EE or CS with proven experience.