Senior Customer Relationship Management Developer Engineer

About NAXCON GmbH

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position

Senior Customer Relationship Management Developer Engineer

Location

Carolinensiel-Harlesiel, Lower Saxony, Germany

Field

Delivery & Solutions Engineering

Type

Full-time/Hybrid

Tasks

• Hands-on experience designing and implementing Customer Relationship Management systems — with strong preference for Microsoft Dynamics 365 or Salesforce — including contact and account management modules, opportunity and pipeline tracking, case and ticket management workflows, role-based access control, and multi-tenant architecture. Familiarity with open-source alternatives such as SuiteCRM or Odoo is advantageous.
• Proven experience embedding Artificial Intelligence capabilities into Customer Relationship Management workflows. Demonstrable knowledge of Azure OpenAI Service, Microsoft Copilot, or equivalent Large Language Model platforms. Hands-on experience with Retrieval-Augmented Generation, conversational assistant development, intent classification, sentiment analysis, and lead scoring or churn prediction models is strongly preferred.
• Proficiency in Extract-Transform-Load pipeline design, master data management, deduplication, schema mapping from legacy systems, REST Application Programming Interface and Simple Object Access Protocol Application Programming Interface integration, and connectors to Enterprise Resource Planning, e-mail, telephony, and Document Management Systems.
• Practical experience with Microsoft Azure or comparable cloud deployment environments, Single Sign-On via Security Assertion Markup Language or OpenID Connect, Identity and Access Management, encryption at rest and in transit, and compliance with the Datenschutz-Grundverordnung (General Data Protection Regulation) and Bundesdatenschutzgesetz (Federal Data Protection Act). Knowledge of Bundesamt für Sicherheit in der Informationstechnik Cloud Computing Compliance Criteria Catalogue (C5) or International Organization for Standardization 27001 is advantageous.
• Competence in modern web frameworks — preferably .NET, TypeScript, React, or Angular — Application Programming Interface-first development practices, low-code and pro-code extension models such as Microsoft Power Platform or Salesforce Lightning, Continuous Integration and Continuous Delivery pipelines, and automated unit and end-to-end testing. Adherence to Information Technology Infrastructure Library service management practices and accessibility standards (Web Content Accessibility Guidelines 2.1 AA) is expected.
• Familiarity with Key Performance Indicator dashboards, customer segmentation, funnel reporting, Business Intelligence tooling such as Microsoft Power Business Intelligence or Tableau, and embedded analytics within Customer Relationship Management user interfaces.

Requirements

• Two submitted reference projects: Both reference projects must have a confirmed, documentable total project budget of at minimum €100,000 gross.
• Each reference must demonstrate that the project included substantive consulting on the development of a Customer Relationship Management system as a primary, documentable deliverable
• Each reference must demonstrate that Artificial Intelligence technologies were actively designed and deployed within the solution.
• Each reference must evidence that the project delivered reusable tools, methodological frameworks, or operational playbooks enabling the client to continuously evolve and improve their service processes using new Artificial Intelligence technologies.
• A structured Curriculum Vitae in English or German — explicitly detailing all project roles, team sizes, technologies deployed, and client sectors.
• A two-page reference summary per project (maximum two references) — structured against the seven mandatory requirements listed in this job call. Each criterion must be addressed directly and substantively. Generic project descriptions will not be accepted.
• A brief cover letter (maximum one page) explaining why both references qualify for the maximum point score under each criterion, and describing your approach to the technical delivery of a Customer Relationship Management system with integrated Artificial Intelligence.

What we offer

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.