Senior Customer Success Manager

Role & Responsibilities:

KRA:

1. Overseeing the customer and its stakeholders onboarding process under a specific TAT.

2. Making sure that customers are actively using the product and are deriving value (ROI)

from the product.

3. Defining success metrics with the customer and delivering the same with the GoComet

product and service.

4. Builds Trust and Transparency with Clients and promotes Customer loyalty.

5. Handling a client from Pre onboarding till the Hypercare stage, so that client is retained

for a lifetime.

KPI:

1. Customer success managers work to solve problems before they happen. Proactiveness

2. Customer onboarding TAT and Customer Activation TAT.

3. Performance in the Internal Projects, Customer success process improvement projects.

4. Understanding client process and Command on GoComet product knowledge.

5. Contribution to Team Improvement and taking Initiative.

6. Improving NPS and CSAT score.

Why GoComet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility

solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are

revolutionizing the logistics sector one day at a time, and every team member is

committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we

recognize that skills can be developed with the right mindset and learnability, we prioritize

those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that

recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to

experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our

culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races,

colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

For any queries, feel free to write to careers@gocomet.com

Know more about us: www.gocomet.com

https://www.youtube.com/watch?v=YxGt9ZCkaA8

https://youtu.be/jv9cAsgenSE

https://www.youtube.com/watch?v=Er0dHqxaaXc

https://youtu.be/0ql1eCVhiWA