Senior Customer Success & Sales Manager (f/m/d)

About SchwesterSchwester

SchwesterSchwester is a fast-growing earring label built on emotion, personality, and genuine closeness with their customers. Their community doesn't just buy earrings. They come back. They refer friends. They tell them when they wear their pieces on their most important days.

They're looking for the person who owns that relationship – and builds on it.

The Role

This is not a support function. This is a revenue-driving, relationship-owning position at the heart of our business. You will take full ownership of our customer communication and relationships – across every channel – and turn genuine customer closeness into measurable growth: repeat purchases, upsells, and long-term loyalty.

You think in potential, not in tickets.

What you'll own

• Full ownership of all customer communication (email, phone, WhatsApp, chat, Instagram)
• Active development of existing customers with clear focus on repeat purchases, upsell revenue, and customer lifetime value
• Identifying and pursuing sales opportunities – from open carts to ambassador partnerships
• Strategic collaboration with Klaviyo: segmentation, flows, and campaigns
• Quality control of outgoing orders – catching issues before they reach the customer, and adding personal touches for key accounts
• End-to-end handling of returns, complaints, launches, and pre-orders

What you bring

• Proven experience in customer success, account management, or CRM-driven sales – ideally with direct revenue responsibility
• A demonstrable track record of turning customer relationships into revenue
• Entrepreneurial mindset and the ability to prioritize independently
• Fluent German (written and spoken) – this role is customer-facing in German
• Familiarity with Shopify and Klaviyo is a strong plus

What makes this role different

You'll join a small, close-knit team with a genuinely exceptional customer community. No corporate structures, no ticket queues – just real responsibility, direct impact, and a brand people genuinely love.

Attractive base salary + performance bonus tied to repeat purchase rates and managed customer revenue. Hybrid working with up to 2 remote days per week.

Sounds like you? Send your application (cover letter, CV, salary expectations) to janne@roensberg.de