Senior Customer Success Manager

Senior Manager, Customer Success

Key Responsibilities

• Lead, coach, and develop a team of Customer Success Managers to achieve retention, adoption, and expansion goals
• Set team goals and performance expectations aligned with customer outcomes and revenue objectives
• Oversee the customer lifecycle execution, including onboarding, risk management, and expansion readiness

Required Qualifications

• 7+ years of experience in Customer Success, account management, or related customer-facing roles
• 3+ years of experience leading or developing Customer Success teams
• Experience managing retention, adoption, and growth outcomes across a customer portfolio
• Experience leading cross-functional work with Sales, Product, Operations, and Support teams
• Experience using CRM and customer success platforms to monitor customer performance