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Senior Customer Success Manager
Zeta Global
Greensboro · On-site Full-time Senior $80k – $100k/yr Today
About the role
It looks like you’ve pasted the full job description for the Senior Customer Success Manager role at Zeta Global. If you’re preparing to apply, I can help you in a few ways:
| What you might need | How I can help |
|---|---|
| A tailored cover letter that highlights the exact experiences Zeta is looking for (relationship‑building, upsell/renewal success, MarTech expertise, etc.) | I’ll draft a concise, results‑focused cover letter that mirrors the language of the posting and showcases your most relevant achievements. |
| A resume rewrite that emphasizes the required 5‑6+ years in ad‑tech, client‑service leadership, and measurable ROI | I’ll reorganize your experience, add quantifiable bullet points, and format it for ATS‑friendliness. |
| Interview prep – likely questions around QBRs, churn reduction, cross‑sell strategies, and handling executive stakeholders | I’ll provide a list of common interview questions for senior CSM roles, plus sample answers and talking points you can personalize. |
| A “value‑add” one‑pager you can attach to your application (e.g., a 1‑page “Strategic Success Plan” showing how you’d approach Zeta’s key accounts) | I’ll outline a quick‑win framework you can fill in with your own data, demonstrating proactive thinking. |
| Anything else – e.g., LinkedIn profile tweaks, email outreach to a recruiter, or a summary of Zeta’s product suite to help you speak their language | Just let me know! |
Quick next step: Draft a Cover Letter
If you’d like to jump straight into a cover letter, just share:
- Your name and contact info (or a placeholder if you prefer privacy).
- A brief overview of your most relevant experience (e.g., years in ad‑tech, biggest upsell you drove, any MarTech platforms you’ve managed).
- One or two key achievements you’re proud of that align with the responsibilities listed (e.g., reduced churn by X %, grew revenue Y % YoY, led QBRs for Fortune 500 accounts).
- Why Zeta Global specifically appeals to you (e.g., their AI‑powered platform, culture, growth trajectory).
With that info I can generate a polished, 3‑paragraph cover letter ready to copy‑paste into your application.
Or, if you’d rather start with a resume refresh…
Send me a plain‑text version of your current resume (or the main sections: Summary, Experience, Skills, Education). I’ll:
- Re‑order bullet points to match the Zeta job’s priority list.
- Insert metrics (e.g., “Managed $12 M in annual ad spend; achieved 18 % YoY revenue growth”).
- Highlight MarTech knowledge (AI, identity resolution, omnichannel activation).
- Ensure the language mirrors the posting (e.g., “strategic partner,” “client roadmap,” “Quarterly Business Reviews”).
Let me know which deliverable you’d like to start with (cover letter, resume, interview prep, or something else), and feel free to paste any existing material you have. I’ll get to work right away!
Requirements
- 5–6+ years of experience in online advertising, digital media, publisher, or ad‑tech industries within Account Management, Client Services, or a similar function.
- Proven ability to develop and nurture client relationships at all levels of the decision‑making process.
- Strong communication skills with the ability to drive client and executive‑level conversations.
- Exceptional oral and written communication skills, including business writing, training, and presentation abilities.
- Highly organized with strong attention to detail, able to manage multiple projects in a fast‑paced environment while prioritizing effectively.
- In‑depth knowledge of the complex Mar Tech landscape.
- Self‑starter with excellent time‑management skills and the ability to work independently while…
Responsibilities
- Own and maintain strong relationships with strategic accounts, ensuring client success through up‑sales, cross‑sales, renewals, and overall account growth.
- Partner with Customer Success leadership to manage and scale accounts, ensuring long‑term growth and performance optimization.
- Serve as the main point of contact for client communications, program management, and strategic recommendations, ensuring seamless customer experience.
- Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion.
- Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic thought partnership and recommendations that drive performance improvements, creative enhancements, and revenue growth.
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
- Possess a deep understanding of partner KPIs and goal‑setting, proactively providing optimization recommendations to maximize performance.
- Lead and attend client meetings, including weekly status updates, kick‑off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented, coordinated across teams, and executed.
- Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness.
Skills
AI
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