Senior Customer Success Manager

About Us

We are a fast-growing technology company looking for a passionate Senior Customer Success Manager to join our team in Durham.

What You'll Do

• Develop and execute customer success strategies.
• Build strong relationships with key stakeholders.
• Drive customer adoption and retention.
• Identify upsell and cross-sell opportunities.
• Act as the voice of the customer internally.

What We're Looking For

• 5-8 years of experience in customer success or account management.
• Proven track record of managing a portfolio of enterprise clients.
• Excellent communication and interpersonal skills.
• Strong understanding of SaaS products and the customer lifecycle.
• Ability to analyze data and provide actionable insights.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off