Senior Customer Success Manager

About the Role

We are seeking a Senior Customer Success Manager to join our growing team in Rennes. In this role, you will be instrumental in ensuring our clients achieve their desired outcomes while using our products and services. You will build and nurture strong relationships, drive adoption, and act as a trusted advisor.

Responsibilities

• Develop and maintain strong relationships with key stakeholders.
• Drive customer adoption and value realization of our products/services.
• Act as the primary point of contact for assigned customers.
• Identify and mitigate churn risks.
• Collaborate with sales, product, and support teams to ensure customer success.

Qualifications

• Proven experience in customer success, account management, or a related client-facing role.
• Demonstrated ability to manage a portfolio of enterprise clients.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Experience with CRM software (e.g., Salesforce).
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• 5-8 years of relevant experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan