Senior Customer Success Manager - Public Sector

About

• Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
• Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
• Drive the adoption of Zimperium's solution within the Customer's user base and assist the Customer to realize the business value
• Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer
• Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
• Gather Customer's feedback about products, their use-cases channel them effectively to drive product capabilities
• Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks

Requirements

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions, startup experience desirable
• 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
• Self-motivated, strong problem-solving skills with good business acumen
• Domain expertise in Mobility & Security is highly desirable
• Ability to travel

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Travel opportunities