Senior Customer Success Manager

About Tenable

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies.

What makes Tenable such a great place to work?

• Our people!
• We build and innovate best-in-class cybersecurity solutions.
• We create a culture of belonging, respect, and excellence.
• We partner with talented and passionate people.
• We deliver results that exceed expectations and win together.

Your Role

The Senior Customer Success Manager (Sr. CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. The Sr. CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role leverages advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions. The Sr. CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities.

Your Opportunity

• Lead the onboarding process for high-value or complex accounts.
• Build and maintain strategic relationships with senior stakeholders.
• Own and execute renewal and expansion strategies using MEDDPICC sales methodology.
• Monitor customer health metrics to identify risks and implement adoption strategies.
• Leverage advanced technical knowledge of Tenable’s product suite.
• Advocate for customers internally to influence product roadmaps and service enhancements.
• Collaborate with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support.
• Mentor Associate and Customer Success Managers.
• Contribute to refining customer success frameworks, tools, and processes.
• Perform other duties as necessary.
• Determine effective renewal and expansion strategies.
• Resolve complex escalations coordinating with internal teams.
• Prioritize customer adoption initiatives.
• Evaluate upsell and cross-sell opportunities.
• Escalate customer feedback and advocate for improvements.

What You'll Need

• BA/BS degree or equivalent work experience.
• 8+ years in customer-facing roles, including 5+ years in account management or sales.
• Proven expertise managing high-value SaaS or subscription-based accounts.
• Strong relationship management skills.
• Success in meeting renewal and expansion targets.
• Deep understanding of Customer Success best practices.
• Exceptional communication, problem-solving, and time-management skills.
• Proficiency in Salesforce.com and Google Suite.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience mentoring or coaching team members.
• Willingness to travel occasionally.
• Ability to sit and work at a computer for extended periods.

Compensation and Benefits

• Base pay range: $38.70—$51.52 USD per hour.
• Variable compensation based on performance.
• Benefits include medical, dental, vision, disability and life insurance; 401(k) with company match; employee stock purchase plan; referral program; flexible spending accounts; Employee Assistance Program (EAP); education assistance; parental leave; paid time off; company-paid holidays; health and wellness events; community programs.

Equal Employment Opportunity

Tenable is committed to promoting Equal Employment Opportunity (EEO) through all applicable laws and regulations.

Data Privacy

Tenable is committed to protecting your personal data in accordance with GDPR and CCPA.