Senior Customer Success Manager:in

About Eduneon

Eduneon is the modern operating system for public administration in Germany. Our software digitizes how cities, districts, and municipalities plan, procure, and organize for their schools, kindergartens, and administrative facilities – efficiently, transparently, and future-proof.

We already work with over 90 public administrations in ten federal states.

Our office? Berlin. Our spirit? Startup meets state modernization. Our goal? To indirectly improve the lives of millions of people through cutting-edge technologies for decision-makers and efficient, data-driven administration in the public sector.

Job Description

We are looking for a strategically thinking, confident, and closing-strong Senior Customer Success Manager. You will be the central point of contact between our customers and our product team. You will not only be responsible for the successful adoption of our platform but will also actively manage the up- and cross-selling potential of our portfolio. You will be a sparring partner for decision-makers in public administration and ensure that users understand the platform as their daily tool and continuously develop it further.

Your Profile

• Several years of relevant experience: You have solid experience in Customer Success, Key Account Management, Software Consulting, or the SaaS environment, ideally with a connection to the public sector or GovTech.
• Strategic mind with drive: You can empathize with complex organizational structures, think in a structured and sustainable way. You have a feel for change management and ideally experience in e-learning or digital education.
• Hands-on mentality with ownership: You don't wait for tasks, but proactively drive topics forward. You prioritize by impact, understand the 80:20 principle, and maintain an overview even with high complexity.
• Consulting competence & tech affinity: You love translating technological possibilities into concrete benefits for public administration. You are confident in dealing with department heads and mayors.
• Product focus & user centricity: You are eager to actively shape digital solutions. You have a deep understanding of user needs and provide validated input to the product team for new features.
• Strong tool skills: You are proficient with Excel and PowerPoint and are skilled in digital tools like Notion and Pipedrive (or comparable CRM systems).
• Communication skills: You have native-level German language skills and communicate confidently in English. You can explain complex issues clearly and act reliably both internally and externally.

Your Responsibilities

• Strategic onboarding support: You guide new customers through complex implementation processes, structure data imports, and ensure a smooth start.
• Scaling training operations: You develop high-level training formats, create materials, and document use cases for different target groups.
• Portfolio management & upselling: You strategically manage existing customers, identify potential for new modules, and actively realize the growth potential of your accounts.
• Leadership & mentoring: You take on technical responsibility, coach junior team members, and drive the continuous development of our customer success standards.
• Data analysis & reporting: You analyze usage data, present it clearly, and derive measures for churn prevention and success measurement.
• Interface work: You work closely with the product and development team to incorporate feedback directly into the software roadmap.

What We Offer

• An innovative and dynamic environment in one of Germany's most exciting GovTech startups.
• A passionate, dedicated, and growing team at eye level.
• Early entry with direct insights into product, strategy, and business development.
• Opportunities for personal development in a responsible senior position.
• Impact & responsibility from day 1: No "coffee job," but real impact for society.
• Startup dynamics & short decision-making processes without unnecessary bureaucracy.
• A modern workplace in the heart of Berlin.

Even if not all criteria exactly match your profile, but you are convinced that you can take our customers to the next level, we look forward to hearing from you.

Read this far? Then apply now!

Your Eduneon Team