Senior Customer Success Operations Manager

Responsibilities

• Own and administer the Customer Success tech stack, ensuring data integrity and workflow automation
• Design and execute complex cross-functional systems projects, balancing technical requirements with customer experience
• Build and maintain reporting infrastructure for real-time visibility into retention and team performance to drive operational decisions

Qualifications

• 3 - 5 years of experience in Customer Success Operations, Revenue Operations, or a related field at a SaaS company
• Proven track record of owning and improving CRM systems with impact on data quality and workflow efficiency
• Experience leading cross-functional planning cycles with measurable outcomes
• Proficiency in SQL and/or BI tools for data analysis and reporting
• Deep hands-on experience with Salesforce CRM administration