Senior Data Analyst Driving Customer Experience and Retention Strategies

About

Take the lead in analytics as a Senior Data Analyst. Concentrate on optimizing the customer experience and driving retention through insightful data analysis across multiple business functions.

In this key role, you will work closely with cross-departmental teams to evaluate performance metrics and enhance strategic decision-making. You'll dive into the intricacies of the customer journey while developing comprehensive data models and dashboards. Your insights will empower stakeholders to implement effective growth strategies and improve customer satisfaction.

Your passion for data-driven decisions will be pivotal in enhancing customer success and operational efficiency.

Key Responsibilities

• Analyze the impact of marketing on customer engagement
• Lead analytics projects using advanced SQL techniques
• Develop actionable insights to drive business results
• Map out end-to-end customer journey touchpoints
• Create robust reporting solutions and dashboards

Requirements

• Bachelor’s degree in Computer Science, Mathematics, or related
• Minimum 5 years in analytical roles with proven impact
• 4+ years in the insurance industry is ideal
• Expertise in SQL and familiarity with BI tools
• Strong communicator for non-technical audiences

Job ID

#J-18808-Ljbffr