Senior Data Analyst, Member Experience

ABOUT THRIVE MARKET Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. THE ROLE At Thrive Market, data is core to how we operate, innovate, and grow. As we continue to scale, we're looking for a Senior Data Analyst (Member Experience) to play a critical role in turning data into strategic insight - guiding decisions for the Member Services team. This role goes beyond building dashboards or pulling reports. Reporting into the Data Engineering Manager, you'll help translate complex data into clear, actionable insights that shape business outcomes. Whether it's analyzing member behavior, identifying pricing opportunities, or supporting cross-functional initiatives, you'll bring rigor, curiosity, and clarity to every conversation. You'll be a trusted analytics partner to leaders across Thrive Market, connecting data to real-world outcomes, and helping teams make smarter, faster decisions every day. RESPONSIBILITIES • Lead high-impact, end-to-end analytics projects that inform key business and product strategies. • Partner cross-functionally with stakeholders to align on priorities and translate questions into analytical frameworks. • Deliver clear, data-driven insights that influence decision-making across the organization. • Design and maintain dashboards, models, and datasets that empower business teams to self-serve and track performance. • Identify data quality issues and help resolve inconsistencies across source systems. • Leverage external and internal data to uncover category and pricing opportunities. • Support lifecycle and engagement analytics to inform retention, LTV, and user journey improvements. • Collaborate with Finance to measure and forecast the financial impact of product and business decisions. • Respond to ad hoc analytical requests with accuracy, efficiency, and business context. • Bring thought leadership to Thrive Market's data practices - recommending new ways to enhance our analytical toolkit and processes. Support Member Engagement: • Partner with the Member Experiences team to analyze the full end-to-end customer journey, identifying friction points across ordering, fulfillment, and post-purchase experiences. • Develop dashboards and reporting that monitor engagement metrics, satisfaction drivers, and support ticket trends, surfacing actionable insights to reduce customer complaints. • Deliver data-driven recommendations to improve customer sentiment and retention, focusing on proactive strategies that lower support volume and enhance overall member experience. QUALIFICATIONS • MBA with a focus in analytics, strategy, or a related quantitative field. • 7+ years of experience in data analytics, with a strong track record of business impact. • Advanced SQL skills and proficiency in a programming language (e.g., Python, Java, Scala, or C++). • Experience with large-scale data tools such as Hive, Spark, or similar. • Hands-on experience with Snowflake or other modern cloud data warehouses. • Strong foundation in statistics and multivariate regression. • Expertise in data visualization and BI tools (Domo, Tableau, Looker, etc.). • Ability to clearly communicate insights to non-technical audiences and influence decision-making. • Experience in eCommerce or subscription businesses is a strong plus. • Familiarity with A/B testing, web analytics (GA, Amplitude, Mixpanel), and customer journey analysis. • Curious, collaborative, and highly self-motivated - with a bias for action and a business-first mindset. BELONG TO A BETTER COMPANY • Comprehensive health benefits (medical, dental, vision, life and disability) • Competitive salary (DOE) + equity • 401k plan • 9 Observed Holidays • Flexible Paid Time Off • Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences • Ability to work in our beautiful office in Playa Vista • Free Thrive Market membership with exclusive employee discount • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are e