Senior Data & Analytics BI Product Manager

Classification: Exempt / Non-Bargaining

Fidium is on a mission to become America's favorite fiber internet and network services provider. We deliver lightning-fast and reliable connections to families, businesses, and communities, backed by one of the nation's top 10 fiber networks. With a team of 2,500 employees, we empower innovation, integrity, and continuous improvement, enabling each team member to make a meaningful impact.

We are looking for a dynamic and technically proficient Data & Analytics BI Product Manager to enhance our data and analytics capabilities within our Telecom Enterprise Data Warehouse (EDW). In this pivotal role, you will serve as a bridge between business and technical teams, transforming business needs into insightful data and reporting solutions.

The ideal candidate has a strong understanding of telecom business processes and KPIs, combined with expertise in data modeling, BI development, and analytics platforms within the FiveTran, Snowflake, Matillion, Tableau, and Secoda technology stack.

Key Responsibilities: • Product & Delivery Management: Act as the product owner for Telecom EDW and BI capabilities, defining and prioritizing a roadmap that aligns with business objectives. • Lead the requirement gathering process for data, reporting, and analytics use cases across various functions such as network, customer, billing, sales, and operations. • Manage the backlog, sprint planning, and milestones for EDW and BI initiatives. • Coordinate with data engineers, data modelers, and BI developers to ensure timely and quality delivery of solutions.

Stakeholder & Business Engagement: • Serve as the primary liaison between business stakeholders and technical teams to ensure clarity, alignment, and value realization. • Partner with business units to define key metrics, KPIs, and reporting standards. • Facilitate data-driven discussions to validate requirements, interpret analytics outputs, and communicate insights effectively. • Translate complex data concepts into business-friendly language for both executive and operational stakeholders.

Analytics, Reporting & Visualization: • Oversee the design, development, and deployment of dashboards and reports using Tableau, ensuring accuracy and user-friendliness. • Define and maintain data definitions, hierarchies, and governance standards in collaboration with data management teams. • Work with business analysts to enhance self-service analytics capabilities. • Promote and drive adoption of standardized BI assets to ensure a single source of truth across the organization.

Technical & Data Understanding: • Collaborate on data ingestion and transformation pipelines utilizing FiveTran, Matillion, and Snowflake. • Guide data modeling principles to support analytical and reporting needs effectively. • Leverage Secoda for data cataloging, lineage documentation, and metadata management. • Contribute to data quality initiatives, ensuring reliability in analytics outputs.

Governance & Continuous Improvement: • Partner with the data governance function to align with enterprise data standards and compliance policies. • Identify opportunities for automation, data reuse, and operational efficiency. • Monitor BI system performance and user adoption, proposing enhancements as necessary. • Stay informed of industry trends and emerging technologies in data and analytics.

Qualifications: • Bachelor's degree in Information Systems, Data Analytics, Computer Science, or a related field. • 8+ years of experience in Data Analytics, BI Product Management, or Data Product Ownership, preferably in the Telecom sector. • Proven experience with: • Tableau (dashboard design and visualization best practices) • Snowflake (schema understanding and data organization) • FiveTran and Matillion (ETL/ELT workflows and data pipelines) • Secoda (data catalog and documentation management) or similar tools • Strong understanding of data modeling concepts (star/snowflake schemas, fact/dimension tables). • Experience in defining and tracking Telecom KPIs (subscriber metrics, churn, ARPU, network utilization, etc.). • Solid grasp of SQL with the ability to interpret and validate analytical queries. • Demonstrated ability to manage complex stakeholder relationships and prioritize competing business needs.

Preferred Qualifications: • Experience with Agile/Scrum delivery frameworks and tools (e.g., Jira, Azure DevOps). • Familiarity with data governance frameworks and metadata management practices. • Previous involvement in a Telecom EDW or analytics transformation program. • Exposure to data observability, dbt, or data quality frameworks is a plus.

Soft Skills: • Excellent communication and stakeholder management abilities. • Strong analytical mindset with meticulous attention to detail. • Strategic thinker who can connect technical capabilities with business value. • Comfortable working cross-functionally in fast-paced, evolving environments. • Passionate about data-driven decision-making and business intelligence excellence.

Benefits Offered: • 401(k) matching • Comprehensive medical, Rx, dental, and vision insurance • Disability insurance • Flexible spending account • Health savings account • Life insurance • Tuition reimbursement • Paid vacation and personal days • Paid holidays • Employee Assistance Program • Annual bonus program based on organizational performance

Salary:

Pay range (commensurate with skills and experience): $105,000 - $120,000 Annual Salary

Equal Opportunity Employer: We welcome all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status, or any other characteristic protected by law.