Sr. Delivery Lead — Enterprise Programs

Position Summary

EZCORP is seeking a Sr. Delivery Lead — Enterprise Programs to join the Enterprise PMO and lead large-scale, cross-functional programs spanning IT, business operations, and multiple geographies across the US and Latin America. The immediate focus of this role is a major multi-country integration program, with ongoing responsibility for enterprise programs as business needs evolve.

The ideal candidate is a hands-on program execution leader with a strong technical background, deep experience in enterprise platform migrations, multi-site technology rollouts, and organizational change management. This person must operate fluently across geographies, languages, and cultures — coordinating workstreams that touch finance, HR, IT, operations, legal, and field operations teams while keeping senior leadership informed and aligned.

This position may be filled as a direct hire or contract-to-hire arrangement.

Essential Duties & Responsibilities

Program Leadership and Governance

• Lead end-to-end delivery of enterprise-scale programs: define program structure, governance model, workstream charters, milestones, risk frameworks, and executive reporting cadence
• Own the integrated program plan across all workstreams, ensuring dependencies are mapped, critical path is visible, and milestone dates are tracked rigorously
• Establish and run program governance: steering committees, workstream coordination, RAID management, decision escalation protocols, and status reporting
• Drive accountability across workstream owners, ensuring cross-functional teams deliver to plan and that dependencies do not become blockers
• Manage program financials: budget tracking, SOW governance, forecast-to-actual variance
• Support vendor and third-party governance in partnership with business owners: contribute to SOW development, track milestone-based deliverables, and monitor contract compliance
• Partner with Procurement and Legal on vendor selection, contract negotiations, and change order management as needed
• Conduct regular vendor performance reviews against defined SLAs and KPIs; flag underperformance to business owners for remediation

Technology Integration and Multi-Site Rollout

• Lead enterprise platform migration and integration programs: ERP, HCM, financial systems, and operational technology — coordinating with business partners, overseeing data migration, testing, cutover sequencing, and post-go-live stabilization
• Manage multi-site technology deployments across retail or branch locations: system provisioning, hardware coordination, store-level scheduling, staff training, and phased rollout execution
• Partner with other PMs, IT leadership, and solution architects to ensure technical decisions are sound, scalable, and aligned with the enterprise technology roadmap

Change Management and Organizational Readiness

• Develop and execute change management strategies for enterprise programs: stakeholder impact assessments, communication planning, training design, resistance management, and adoption measurement
• Design communication plans and role-based training programs in partnership with HR and L&D, ensuring content is tailored for diverse audiences across corporate, field, and regional teams
• Ensure change plans account for cultural, linguistic, and operational differences across US and Latin American geographies
• Track adoption and proficiency metrics post-go-live, identifying gaps and driving corrective action to sustain organizational change

Multi-Geography Coordination

• Serve as the central coordination point across US and Latin American program activities — bridging time zones, languages, regulatory frameworks, and operational norms
• Conduct program meetings, stakeholder updates, and working sessions in both English and Spanish as required by the audience
• Build trusted relationships with regional and country-level leadership to ensure alignment and buy-in throughout program execution

Stakeholder Management and Executive Reporting

• Provide regular, executive-quality program status reporting to the EPMO Director, senior leadership, and program steering committees
• Manage stakeholder expectations across corporate functions and field operations, translating program complexity into clear, actionable narratives
• Proactively identify and escalate risks, issues, and decisions that require senior leadership intervention

Education, Experience & Qualifications

• 8+ years of program or project management experience delivering large-scale integration, migration, or transformation programs
• Experience leading enterprise platform implementations or migrations (ERP, HCM, financial systems, or similar), including data migration, testing, and go-live
• Experience managing multi-site technology rollouts across 50+ locations in retail, branch, or other distributed operations
• Strong technical background with the ability to engage credibly with IT partners
• Proven change management experience across large, distributed, multilingual workforces
• Experience managing programs across multiple countries, regulatory environments, and cultures, especially in the US and Latin America
• Required bilingual proficiency in English and Spanish, with the ability to lead meetings, present to executives, review documentation, and manage stakeholders in both languages
• Strong financial management skills, including budgeting, vendor governance, CapEx/OpEx tracking, and business case management
• Experience in retail, financial services, specialty lending, or other multi-unit service industries preferred
• Bachelor’s degree in information technology, business, or a related field required

Desirable Qualifications

• PMP, PgMP, or equivalent program management certification
• Experience with M&A integrations or large migrations: post-close integration planning and execution
• Experience with SAFe, Scrum, or other Agile delivery frameworks in an enterprise setting
• Prosci or equivalent change management certification
• Familiarity with AI-powered project management tools, predictive analytics, or delivery intelligence platforms